Shipping, Returns & Refunds
Shipping & Delivery Policy
We provide FREE shipping within the US on all orders through USPS. We are able to ship through FedEx or UPS if needed, however the customer must pay shipping through any carrier besides USPS. If you need us to use another carrier, please contact us before placing your order.
Once an order has been shipped, we will email you a tracking number if an email has been provided. We will do our best to ensure your package arrives safely, but once a package is marked as “Delivered” by the postal carrier, responsibilty for the package shifts to the customer.
Tracking & Delivery Confirmation
If the tracking information states that your package was delivered, and you have not received it, please first check with other household members, your neighbors, you building management if you have one, and finally your local post office.
Stolen Packages
If you believe your package was stolen, we recommend filing a mail theft report with USPS, and then contacting your local authorities.
Unfortunately, we are unable to refund or replace packages that have been marked as “Delivered”.
Wrong Address or Delivery Issues
Please ensure that your shipping address is accurate at checkout, we are not responsible for orders shipped to incorrect addresses entered by the customer.
If your package is marked as delivered but you cannot locate it:
Wait 24-48 hours, sometimes carriers mark packages as delivered prematurely.
Check around your property, at side or back doors, porches, mail rooms, and with building management if you have one.
Contact your local USPS or carrier, and then file a claim with USPS if needed.
If you have further questions or concerns regarding your package, please contact us.
Returns & Refunds
Full refunds may be granted on items returned in the original condition within 15 days of the purchase date, accompanied by receipt. Store credit or an exchange may be granted on items after 15 days, with or without a receipt.
Original condition requires the complete packaging, no visible damage, and no strong or unpleasant smells.
If the item was shipped out and must be shipped back for return or exchange, the customer must pay for return shipping.
All clearance sales are final, no returns or exchanges on clearance or discounted items.
If you have any questions or concerns regarding an item you need to return or exchange, please contact us.
Contact Us
The fastest way to contact us is by phone at 207-558-1859 during normal business hours (10am-4pm EST). Please leave us a brief message with your information if we do not answer, and we will contact you as soon as possible.
You may also email us at fiber@bluealpacaranch.com.